A ticketing system is the most common means of communication that web hosting companies offer to their customers. It is typically part of the billing account and is the most effective way to handle an issue that requires a certain period of time to investigate or that needs to be escalated to an admin. In this way, all replies supplied by either side will be stored in the same location in case someone else wants to work on the issue at hand and the info already exchanged in the ticket will be available to all parties. The downside of using a ticketing system with most web hosting platforms is that it’s not integrated into the hosting Control Panel, which suggests that you will need to log in and out of at least 2 accounts in order to do some operation or to touch base with the company’s customer service staff. In case you’d like to administer a handful of domain names and each one is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. Furthermore, it may take a significant length of time for the hosting provider to reply to your ticket.

Integrated Ticketing System in Shared Website Hosting

Our Linux shared website hosting packages include an integrated trouble ticket system, which is an essential part of our in-house created Hepsia Control Panel. As opposed to other analogous tools, Hepsia allows you to manage everything related to the web hosting service itself in one and the same location – payments, website files, e-mails, tickets, etc., avoiding the necessity to go through different admin interfaces. In case you have any pre-sales or technical questions or any problems, you can send a ticket with a few clicks of the mouse without signing out of your Control Panel. During the process, you may pick a category and our system will present you with a variety of informative articles, which will give you more information and which may help you solve any specific problem before you actually send a ticket. We guarantee a support ticket response time of maximum sixty minutes, even in case it’s a weekend or an official holiday.