Integrated Ticketing System in Shared Website Hosting
Our Linux shared website hosting packages include an integrated trouble ticket system, which is an essential part of our in-house created Hepsia Control Panel. As opposed to other analogous tools, Hepsia allows you to manage everything related to the web hosting service itself in one and the same location – payments, website files, e-mails, tickets, etc., avoiding the necessity to go through different admin interfaces. In case you have any pre-sales or technical questions or any problems, you can send a ticket with a few clicks of the mouse without signing out of your Control Panel. During the process, you may pick a category and our system will present you with a variety of informative articles, which will give you more information and which may help you solve any specific problem before you actually send a ticket. We guarantee a support ticket response time of maximum sixty minutes, even in case it’s a weekend or an official holiday.