A live chat is a real-time way of communication between a hosting supplier's support crew and its customers. It is an efficient way to get some info about the hosting services or get some problem resolved as you're speaking with a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the lower possibility of errors any time you exchange information such as usernames or domain names, the quicker response time as the communication is real-time as well as the fact that you do not have to stay on the chat constantly - you are able to do something else while the representative investigates the issue involved. Also, you will be able to join a live chat room from any computer which is connected to the Internet, avoiding the phone rates that you'll have to pay when you are calling to another country.

Live Chat Support in Shared Website Hosting

As we consider the fact that a great number of issues are usually resolved when you chat with a live person, we offer a live chat service for all our potential and existing clients. Our chat is available every day and our customer care representatives can assist you with a variety of questions and situations. If you are not our customer yet, you'll be able to learn more about our shared website hosting plans and the web hosting environment in general in order to be certain that your websites will operate efficiently on our servers. In case you already have an account and you've got some questions or you have any kind of problems with some of our solutions, you'll be able to join us on our live chat and we can provide you with the necessary information or assist you to troubleshoot the problem. You'll have to open a support ticket for certain problems that require more time or the expertise of a system administrator, still for a number of common troubles you'll receive help right away.