In case you have a website, a problem may always crop up and it does not automatically have to be related to the web hosting service itself. For example, something may go wrong when you update a web-based app or some important data could be edited or deleted unintendedly. Irrespective of what the nature of the problem is, you will have to touch base with the support staff and request them to retrieve a backup or to help you fix the problem that you are encountering. How timely they’ll do this will predetermine the period of time that your sites will be unavailable. For some websites like social networks or shopping portals, a continued outage period too often equals lost customers and cash. That being said, it is of principal importance that you use the services of a web hosting company that offers not only a good customer support service, but also a prompt one.

One-Hour Response Guarantee in Shared Website Hosting

Our guaranteed maximum response time for any technical support ticket that you submit or any e-mail that you send is only 60 minutes, even if you contact us during weekends and national holidays. Whatever the essence of your issue or enquiry may be, we’ll lend a helping hand right away and will give you the needed information to troubleshoot any problem with your websites. The real response time commonly doesn’t exceed 15-20 minutes, which is why you can forget about waiting around for hours and hours to get an issue resolved or even worse – waiting around one whole day only to receive a reply that more info is needed while nothing is resolved. We will give you assistance in a well-timed fashion simply because we understand precisely how invaluable time can be in the dynamic electronic realm. The sixty-minute reply guarantee is valid for any technical or billing inquiry that you may have in regards to our Linux shared website hosting packages.