One-Hour Response Guarantee in Shared Website Hosting
Our guaranteed maximum response time for any technical support ticket that you submit or any e-mail that you send is only 60 minutes, even if you contact us during weekends and national holidays. Whatever the essence of your issue or enquiry may be, we’ll lend a helping hand right away and will give you the needed information to troubleshoot any problem with your websites. The real response time commonly doesn’t exceed 15-20 minutes, which is why you can forget about waiting around for hours and hours to get an issue resolved or even worse – waiting around one whole day only to receive a reply that more info is needed while nothing is resolved. We will give you assistance in a well-timed fashion simply because we understand precisely how invaluable time can be in the dynamic electronic realm. The sixty-minute reply guarantee is valid for any technical or billing inquiry that you may have in regards to our Linux shared website hosting packages.