You will find a lot of shared website hosting companies available, yet most of them are resellers that have restricted resources, particularly in terms of support. A good way to distinguish them is the option to reach the company over the telephone. The level of support that you'll get through this method of communication varies depending on the supplier - a few of them provide you with professional phone support, various others offer general and customer support only since some issues are more time-consuming and it would be a lot less difficult to be resolved through a support ticket, especially if the situation needs to be escalated. Nonetheless, it's good to find that you can always contact your hosting supplier because there are countless small matters which can be managed effectively and timely through a telephone call, not mentioning that you are able to get more info for the services even before you become a client.
Phone Support in Shared Website Hosting
If you choose to acquire one of our Linux shared website hosting packages, you'll be able to get hold of our support crew via phone for 14 hours per day. We can assist you in choosing the proper package for your sites as we think that it's better to discuss such issues with a live person. If you already have an account, we can help you with all of your sales/billing questions and general issues, even with some tech situations that do not involve a lot of time or escalation to a system administrator because it will be better to open a ticket for time-consuming issues in order to have all the communication in one place. We have phone numbers in the United States, the UK and Australia, so you are able to call the one you prefer and speak with one of our agents.